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Additional Information
Bill Pay
When making an online bill payment with a Credit/Debit Card please list your street address in lieu of an account number on the payment portal.
All credit/debit payments are charged a 3% convenience fee by our card processor.
NEW CUSTOMERS
New customers MUST fill out the New Customer Utility Agreement for sewer and water service, in-person at City Hall located at 104 1st Street in Moro, Oregon. A deposit must be paid before the service will be turned on. New customers can expect to pay a connect fee, a 2-month deposit, and the first month's service prior to initiating services.
SCHEDULE
Bills/statements are generated and mailed on the 25th of each month. Payment is due by the 10th of the following month. Payments submitted after the 11th of the month will receive a late fee of $10.00 per service address/ account.
Door Hanger/Delinquent Shutoff Notices
If you receive a Door Hanger/Shutoff Notice from the City, a $10.00 service charge will be assessed per address/ account. Please be aware that the delinquent shutoff notice is applicable, in addition to, the late payment fee each month. If services are delinquent and services are terminated a re-connect fee may be assessed to the account.
PAYMENT OPTIONS
Payments can be made via cash, check, or credit/debit card. You may drop off cash payments or checks at City Hall during normal business hours. You may also drop check payments in the drop box to the right of the entrance to City Hall. If dropping a payment in the drop box, please be sure it is in a sealed envelope, labeled with the service address and account holder's name to ensure it gets applied to the proper account.
Check payments can also be sent via mail.
PLEASE DO NOT PLACE CASH PAYMENTS IN THE UTILITY PAYMENT DROP BOX, ALL CASH PAYMENTS NEED TO BE VERIFIED DURING BUSINESS HOURS.
Credit/Debit Card payments can be made online, or via the Apple or Android cell phone mobile pay app. You will use your street address as the account number when prompted to do so. Payments are processed by PayGov.US
See the following for information on the mobile pay app: Mobile Pay Instructions
Mobile Pay App- Apple App Store
With the Mobile Pay App you will be able to create an account store account info, quick payment settings, create payment reminders via email, or text, as well as get receipts.
City of MORO PLC/Payment Location Code: 38438
With Online or Mobile Bill Pay you must put a comment for what and where the payment is for, whether a utility bill, or general city fee such as a land use application, late fee, ect.
All credit/debit payments are charged a 3% convenience fee by our card processor.
Returned checks will incur an NSF fee of $25.00 per utility account, as covered in our application packet.
